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MPC recommends Windows Vista® Business.
Accessibility
Voluntary Product Accessibility Template
The purpose of the Voluntary Product Accessibility Template is to assist Federal contracting officials in making preliminary assessments regarding the availability of commercial Electronic and Information Technology products and services with features that support accessibility. It is assumed that offerers will provide additional contact information to facilitate more detailed inquiries.
The first table of the Template provides a summary view of the section 508 Standards. The subsequent tables provide more detailed views of each subsection. There are three columns in each table. Column one of the Summary Table describes the subsections of subparts B and C of the Standards. The second column describes the supporting features of the product or refers you to the corresponding detailed table, "e.g., equivalent facilitation." The third column contains any additional remarks and explanations regarding the product. In the subsequent tables, the first column contains the lettered paragraphs of the subsections. The second column describes the supporting features of the product with regard to that paragraph. The third column contains any additional remarks and explanations regarding the product.
Date: February 28, 2003
Name of products: MPC desktop, notebook, and server systems
Contact for more information: Suzanne Swift
MPC-G Contract Specialist
E-mail address: soswift@mpccorp.com
Phone: (208) 893-3615
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Section 1194.21 Software Applications and Operating Systems--
Detail Voluntary Product Accessibility Template |
| Criteria |
Supporting Features |
Remarks and explanations |
| (a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually. |
Hotkeys, function keys and the use of numerical keypad as a mouse can all provide control to invoke the commands, without the use of a mouse. |
MS Windows operating systems are executable from a keyboard. |
| (b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer. |
Supported due to the features of MS Windows operating systems. Standard applications and peripherals are tested with the Accessibility Features activated. |
Accessibility features of MS Windows operating systems are not disabled or disrupted by industry accepted applications. |
| (c) A well defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that Assistive Technology can track focus and focus changes. |
Some MS Windows operating systems provide the ability to set the "Snap-To Default" in the mouse options from the control panel. With this feature active, the user is able to maintain the desired focus in the active window. Additionally, the cursor size, Icon, motion, visibility and direction can all be set to desired qualifications from the control panel options for the mouse. The "Snap-To" feature also allows a screen reader to follow the focus of the cursor and read screen elements. Other MS Windows operating systems also provide similar features. |
MS Windows operating systems provide well defined focus with text and highlighting. |
| (d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to Assistive Technology. When an image represents a program element, the information conveyed by the image must also be available in text. |
MS Windows operating systems have self-contained screen readers. Additional add-on assistive technologies are available for screen reading. MS Windows systems also provide for Icon images with associated text, as well as "Tool Tips' and "Pop-Up" windows with text. |
This paragraph requires that information that can be delivered to or received from the user must be made available to assistive technology, such as screen reading software. |
| (e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance. |
MS Windows operating systems support this requirement. |
Bitmaps are used consistently throughout MS Windows operating systems. |
| (f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes. |
The MS operating system is the "core" computer software that controls basic functions, such as receiving information from the keyboard, displaying information on the computer screen, and storing data on the hard disk. |
MS Windows operating systems provide textual information. |
| (g) Applications shall not override user-selected contrast and color selections and other individual display attributes. |
Color and contrast selections can be made and retained by individual users. MS Windows prohibit applications from overriding user selected contrast and color selection. |
MS Windows operating systems do not override user contrast and color settings. |
| (h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user. |
MS Windows operating systems support this requirement by allowing the user to set the animation feature to "None". |
MS Windows operating systems provide information in non-animated mode. |
| (i) Color-coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. |
Texts and shapes are used in addition to color coding. |
MS Windows operating systems donot use color as the only means of conveying information. |
| (j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided. |
MS Windows operating systems provide a variety of color and contrast settings that can be initiated by individual users through the control panel options, for display settings. |
MS Windows operating systems provide a variety of color and contrast settings. |
| (k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz. |
MS Windows operating systems support this requirement. |
MS Windows operating systems does not permit blinking text or objects at a rate greater than 2 Hz or less than 55 Hz. |
| (l) When electronic forms are used, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. |
Forms can be filled out and submitted electronically using assistive technology. |
If electronic forms are used, the user can select the choice of Assistive Technology to access, fill out and submit forms electronically. |
Section 1194.22 Web-based Internet Information and Applications--
Detail Voluntary Product Accessibility Template |
| Criteria |
Supporting Features |
Remarks and explanations |
| (a) A text equivalent for every non-text element shall be provided (e.g., via "alt", "longdesc", or in element content). |
Not Applicable |
Not Applicable because MPC does not sell this service/product to the Government. |
| (b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation. |
Not Applicable |
Not Applicable because MPC does not sell this service/product to the Government. |
| (c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup. |
Not Applicable |
Not Applicable because MPC does not sell this service/product to the Government. |
| (d) Documents shall be organized so they are readable without requiring an associated style sheet. |
Not Applicable |
Not Applicable because MPC does not sell this service/product to the Government. |
| (e) Redundant text links shall be provided for each active region of a server-side image map. |
Not Applicable |
Not Applicable because MPC does not sell this service/product to the Government. |
| (f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape. |
Not Applicable |
Not Applicable because MPC does not sell this service/product to the Government. |
| (g) Row and column headers shall be identified for data tables. |
Not Applicable |
Not Applicable because MPC does not sell this service/product to the Government. |
| (h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers. |
Not Applicable |
Not Applicable because MPC does not sell this service/product to the Government. |
| (i) Frames shall be titled with text that facilitates frame identification and navigation |
Not Applicable |
Not Applicable because MPC does not sell this service/product to the Government. |
| (j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. |
Not Applicable |
Not Applicable because MPC does not sell this service/product to the Government. |
| (k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes. |
Not Applicable |
Not Applicable because MPC does not sell this service/product to the Government. |
| (l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by Assistive Technology. |
Not Applicable |
Not Applicable because MPC does not sell this service/product to the Government. |
| (m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with Û1194.21(a) through (l). |
Not Applicable |
Not Applicable because MPC does not sell this service/product to the Government. |
| (n) When electronic forms are designed to be completed online, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. |
Not Applicable |
Not Applicable because MPC does not sell this service/product to the Government. |
| (o) A method shall be provided that permits users to skip repetitive navigation links. |
Not Applicable |
Not Applicable because MPC does not sell this service/product to the Government. |
| (p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. |
Not Applicable |
Not Applicable because MPC does not sell this service/product to the Government. |
Note to 1194.22: MGCS interprets paragraphs (a) through (k) of this section as consistent with the following priority 1 Checkpoints of the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) (May 5 1999) published by the Web Accessibility Initiative of the World Wide Web Consortium: Paragraph (a) - 1.1, (b) - 1.4, (c) - 2.1, (d) - 6.1, (e) - 1.2, (f) - 9.1, (g) - 5.1, (h) - 5.2, (i) - 12.1, (j) - 7.1, (k) - 11.4.
Section 1194.23 Telecommunications Products--
Detail Voluntary Product Accessibility Template |
| Criteria |
Supporting Features |
Remarks and explanations |
| (a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use. |
Not Applicable |
Not Applicable because MPC does not currently provide telecommunication products. |
| (b) Telecommunications products which include voice communication functionality, shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols. |
Not Applicable |
Not Applicable because MPC does not currently provide telecommunication products. |
| (c) Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs. |
Not Applicable |
Not Applicable because MPC does not currently provide telecommunication products. |
| (d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required. |
Not Applicable |
Not Applicable because MPC does not currently provide telecommunication products. |
| (e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays. |
Not Applicable |
Not Applicable because MPC does not currently provide telecommunication products. |
| (f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided. |
Not Applicable |
Not Applicable because MPC does not currently provide telecommunication products. |
| (g) If the telecommunications product allows a user to adjust the Receive volume, a function shall be provided to automatically reset the volume to the default level after every use. |
Not Applicable |
Not Applicable because MPC does not currently provide telecommunication products. |
| (h) Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided. |
Not Applicable |
Not Applicable because MPC does not currently provide telecommunication products. |
| (i) Interference to hearing technologies (including hearing aids, cochlear implants, and assistive listening devices) shall be reduced to the lowest possible level that allows a user of hearing technologies to utilize the telecommunications product. |
Not Applicable |
Not Applicable because MPC does not currently provide telecommunication products. |
| (j) Products that transmit or conduct information or communication, shall pass through cross-manufacturer, non-proprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format. Technologies that use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery. |
Not Applicable |
Not Applicable because MPC does not currently provide telecommunication products. |
| (k)(1) Products which have mechanically operated controls or keys, shall comply with the following: Controls and Keys shall be tactilely discernible without activating the controls or keys. |
Not Applicable |
Not Applicable because MPC does not currently provide telecommunication products. |
| (k)(2) Products which have mechanically operated controls or keys, shall comply with the following: Controls and Keys shall be operable with one hand and shall not require tight grasping, pinching, twisting of the wrist. The force required to activate controls and keys shall be 5 lbs. (22.2N) maximum. |
Not Applicable |
Not Applicable because MPC does not currently provide telecommunication products. |
| (k)(3) Products which have mechanically operated controls or keys, shall comply with the following: If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character. |
Not Applicable |
Not Applicable because MPC does not currently provide telecommunication products. |
| (k)(4) Products which have mechanically operated controls or keys, shall comply with the following: The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound. |
Not Applicable |
Not Applicable because MPC does not currently provide telecommunication products. |
Section 1194.24 Video and Multimedia Products--
Detail Voluntary Product Accessibility Template |
| Criteria |
Supporting Features |
Remarks and explanations |
| (a) All analog television displays 13 inches and larger, and computer equipment that includes analog television receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. As soon as practicable, but not later than July 1, 2002, widescreen digital television (DTV) displays measuring at least 7.8 inches vertically, DTV sets with conventional displays measuring at least 13 inches vertically, and stand-alone DTV tuners, whether or not they are marketed with display screens, and computer equipment that includes DTV receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. |
Not Applicable |
Not Applicable. MPC does not currently have products that support analog television receiver or display circuitry. |
| (b) Television tuners, including tuner cards for use in computers, shall be equipped with secondary audio program playback circuitry. |
Not Applicable |
Not Applicable. MPC does not currently have products that support analog television receiver or display circuitry. |
| (c) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned. |
Not Applicable |
Not Applicable. |
| (d) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described. |
Not Applicable |
Not Applicable. |
| (e) Display or presentation of alternate text presentation or audio descriptions shall be user-selectable unless permanent. |
Not Applicable |
Not Applicable. |
Section 1194.25 Self-Contained, Closed Products -
Detail Voluntary Product Accessibility Template |
| Criteria |
Supporting Features |
Remarks and explanations |
| (a) Self contained products shall be usable by people with disabilities without requiring an end-user to attach Assistive Technology to the product. Personal headsets for private listening are not Assistive Technology. |
Not Applicable |
Not Applicable because MPC is not providing self contained, closed products. |
| (b) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. |
Not Applicable |
Not Applicable because MPC is not providing self contained, closed products. |
| (c) Where a product utilizes touch-screens or contact-sensitive controls, an input method shall be provided that complies with Û1194.23 (k) (1) through (4). |
Not Applicable |
Not Applicable because MPC is not providing self contained, closed products. |
| (d) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. |
Not Applicable |
Not Applicable because MPC is not providing self contained, closed products. |
| (e) When products provide auditory output, the audio signal shall be provided at a standard signal level through an industry standard connector that will allow for private listening. The product must provide the ability to interrupt, pause, and restart the audio at anytime. |
Not Applicable |
Not Applicable because MPC is not providing self contained, closed products. |
| (f) When products deliver voice output in a public area, incremental volume control shall be provided with output amplification up to a level of at least 65 dB. Where the ambient noise level of the environment is above 45 dB, a volume gain of at least 20 dB above the ambient level shall be user selectable. A function shall be provided to automatically reset the volume to the default level after every use. |
Not Applicable |
Not Applicable because MPC is not providing self contained, closed products. |
| (g) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. |
Not Applicable |
Not Applicable because MPC is not providing self contained, closed products. |
| (h) When a product permits a user to adjust color and contrast settings, a range of color selections capable of producing a variety of contrast levels shall be provided. |
Not Applicable |
Not Applicable because MPC is not providing self contained, closed products. |
| (i) Products shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. |
Not Applicable |
Not Applicable because MPC is not providing self contained, closed products. |
| (j) (1) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: The position of any operable control shall be determined with respect to a vertical plane, which is 48 inches in length, centered on the operable control, and at the maximum protrusion of the product within the 48 inch length on products which are freestanding, non-portable, and intended to be used in one location and which have operable controls. |
Not Applicable |
Not Applicable because MPC is not providing self contained, closed products. |
| (j)(2) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: Where any operable control is 10 inches or less behind the reference plane, the height shall be 54 inches maximum and 15 inches minimum above the floor. |
Not Applicable |
Not Applicable because MPC is not providing self contained, closed products. |
| (j)(3) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: Where any operable control is more than 10 inches and not more than 24 inches behind the reference plane, the height shall be 46 inches maximum and 15 inches minimum above the floor. |
Not Applicable |
Not Applicable because MPC is not providing self contained, closed products. |
| (j)(4) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: Operable controls shall not be more than 24 inches behind the reference plane. |
Not Applicable |
Not Applicable because MPC is not providing self contained, closed products. |
Section 1194.26 Desktop and Portable Computers--
Detail Voluntary Product Accessibility Template |
| Criteria |
Supporting Features |
Remarks and explanations |
| (a) All mechanically operated controls and keys shall comply with Û1194.23 (k) (1) through (4). |
See Below. |
All mechanically operated controls and keys shall comply with §1194.23 (k) (1) through (4): |
| (k1) Controls and keys shall be tactilely discernible without activating the controls or keys. |
Standard for all desktop keyboards are geographical markings on the "J" "F" and the "5" on the numeric keypad. Key size variations for caps lock, shift, enter, ctrl and standard key locations are provided. On laptops geographical markings are found on the "J" and "F" along with key size variations. Controls located on the faceplate of the desktop include, as a minimum, the power switch, the floppy disk eject button and the eject button and control keys for the DVD drive. Additional eject and control keys may be present if a Zip drive, Jazz drive, CD-RW drive, speakers or tape drive is installed. All control keys are unique and tactilely discernable. All keys are discernable without activating the function. |
Controls and keys should be tactilely discernable. Controls and keys fall into two distinct categories. There are those associated with the keyboard and mouse and those located on the faceplate of the desktop. |
| (k2) Controls and keys shall be operable with one hand and shall not require tight grasping, pinching, or twisting of the wrist. The force required to activate controls and keys shall be 5-lbs. (22.2 N) maximum. |
For the keyboard, Microsoft Accessibility features allow for StickyKeys to be enabled, which allows one hand operation, as well as adjustable repeat and delay rates. Adjustments are available for the mouse within MS Windows to select single /double click, control double click rate, control cursor motion and acceleration. All controls and eject buttons on the faceplate accommodate individuals with limited dexterity by meeting the 5 lb. maximum force requirement. None of the keys/controls located on the faceplate of the desktop require more than one hand to operate. None of these keys/controls require tight grasping, pinching or twisting of the wrist. |
Provides that mechanically operated controls shall be accessible to persons with limited dexterity. |
| (k3) If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character. |
Key repeat rates and delay can be set in Microsoft Windows Accessibility Features, and can be adjusted up to 2 seconds. |
MS Windows features allow adjustable repeat and delay rates, up to 2 seconds per character. |
| (k4) The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound. |
Microsoft Accessibility Features in Microsoft Windows provide an initial audible "beep" when locking and toggle controls are activated. Keyboard lights are visible upon activation of the Num Lock, Caps Lock and Scroll Lock keys. Additional locking and Toggle control keys may be present if a Zip drive, Jazz drive, CD-RW drive, speakers or tape drive is installed. All locking and toggle controls and keys are discernible visually as well as through touch and/or sound. |
Status of locking or toggle controls and keys should be discernable visually and through touch and or sound. |
| (b) If a product utilizes touchscreens or touch-operated controls, an input method shall be provided that complies with Û1194.23 (k) (1) through (4). |
Our current offerings do not include touch-screen monitors. Keyboards provide equivalents for touch pads, hotkey functions and mouse functions activated through the keyboard and keypad. The touch-operated controls meet the requirements of 1194.23 (k) (1) through (4). |
This addresses the use of keyboards (not touchscreens) and other mechanically operated controls. |
| (c) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. |
User password and identification capability supports this provision. |
Requires that when biometric forms of identification are used, an alternative must also be available. |
| (d) Where provided, at least one of each type of expansion slots, ports and connectors shall comply with publicly available industry standards |
MPC uses publicly available industry standard ports and connectors (Serial, parallel, PS2, USB, etc.) on both desktops and laptops. |
Requires that products have standard ports and connectors. This means that the connection point on systems must comply with a standard specification that is available to other manufacturers. |
Section 1194.31 Functional Performance Criteria--
Detail Voluntary Product Accessibility Template |
| Criteria |
Supporting Features |
Remarks and explanations |
| (a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for Assistive Technology used by people who are blind or visually impaired shall be provided. |
The MPC systems are compatible with the MS Windows 2000 operating systems, which has the Narrator feature. |
MS Windows operating system is compatible with industry standard screen reader assistive technology. |
| (b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by people who are visually impaired shall be provided. |
MS Windows provides a built-in Magnifier. Display options allow for large screen shots and Icon size. Audio cues are also available with the SoundSentry feature in MS Windows. |
MS Windows operating system is compatible with screen reader and screen magnifier assistive technology. |
| (c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be provided. |
MS Windows and MPC computing systems are accessible by individuals who are hard of hearing or deaf. |
MS Windows Accessibility Options allows users to select visual alerts of any auditory indicators. |
| (d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided. |
MPC systems are equipped with ports for headsets and speakers with volume controls. |
MS Windows Accessibility Options allows users to users to select visual alerts of auditory indicators. |
| (e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for Assistive Technology used by people with disabilities shall be provided. |
Systems are provided with a keyboard and a mouse, which can be used for operation. |
MPC products do not require speech for proper operation. |
| (f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided. |
One-finger and one-hand operation is possible by activating the "StickyKeys" option, and/or the repeat rate control functions, within Accessibility Features. |
MS Windows operating system includes Accessibility Options for keyboard functions that support limited dexterity. |
Section 1194.41 Information, Documentation and Support -
Detail Voluntary Product Accessibility Template |
| Criteria |
Supporting Features |
Remarks and explanations |
| (a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge. |
Documentation is available in .PDF format at www.mpccorp.com.
The user manual is on the CD-ROM that is shipped with the system. |
Hard-copy manuals are available upon request. |
| (b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge. |
Hardcopy or electronic versions of the Accessibility template are available upon request. |
Accessibility information will be available on www.mpccorp.com, in the near future. |
| (c) Support services for products shall accommodate the communication needs of end-users with disabilities. |
Technical Support is available telephonically and by e-mail 24 hours a day, 7 days per week, 365 days per year. |
Previously, MPC had a TDD line dedicated for the hearing impaired. This service was disconnected after 2 years, because no calls were made to it. If there is a demand for this feature, MPC will consider reinstating this service. |
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